FAQ

Name: Chicken Salad Chick
Address: 2839 Paces Ferry Road SE, Suite 500, Atlanta, GA, 30339

Craving Credits FAQs
FranDev

Craving Credits FAQs
- It is my birthday month, but I don't see my birthday reward.
  
  Your birthday reward will be added to your account 1 week prior to your birthday and will be valid for 30 days.
- Need more help?
  
  Please email our team at [email protected] with your Craving Credits questions!
- Can I redeem more than one reward on a single catering order?
  
  No. You can only use one reward at a time, and rewards cannot be combined with any other offers or discounts.
- Will catering points show up in my account immediately?
  
  No. Due to the credit card process for catering orders, points may take up to 3 days to appear in your account. However, you can see points earned in your “view activity” tab on your Craving Credit app. Catering order activity is also available via your online ordering account under “order history”.
- Can I redeem a reward for FREE Chicken Salad Chick merchandise when placing a catering order?
  
  No. Only “catering rewards” can be redeemed against catering orders. Catering rewards include $10 OFF, $25 OFF, Free gallon of Iced Tea or Lemonade, Free Cookie or Chocolate Crispy Bites tray.
- How can I link my Craving Credits account to my catering client profile?
  
  Go to “My Account” on the chickcatering.com portal
  Scroll down to “My Loyalty Card”
  Click on “My Loyalty Card” and go to “Lookup Loyalty Account”
  Enter phone number or email address to lookup account, click submit and “Link Account”
- Can I earn points on catering orders?
  
  Yes.
- How do I cancel or modify an order that I placed online?
  
  Please reach out to your local Chicken Salad Chick to cancel or modify an order.
- Are online orders automatically added to my Craving Credits points balance?
  
  Yes. Be sure to check out using the same email address that you use for your Craving Credits app account.
- How do I redeem a reward while ordering online?
  
  Before you begin your online order, you’ll need to purchase a reward from the Rewards Store or enter an eligible Promo Code, which will add a reward to your “Ready to Redeem” list. Once the reward is added to your app account, select the “Order” tab in the app to begin your online order. Upon ordering, select the “Rewards Available” button to see the rewards you can apply to your order.
- I accidentally purchased a reward in the rewards store that I didn’t want.
  
  Please email our team at [email protected]
- I have more than one reward in my “Ready to Redeem” list. Can I use them all at once?
  
  No. You can only use one per purchase. Rewards cannot be combined with any other offers or discounts.
- Do rewards expire?
  
  Yes. Expiration dates vary, so check for them underneath the “Redeem” button in your “Ready to Redeem” list.
- How do I purchase a reward?
  
  Simply visit the “Rewards” tab and scroll down to the“Rewards Store.” You’ll see your points balance and the rewards eligible for purchase.
- How do I verify that my Double Points were added on Double Points Day?
  
  When you first scan your receipt, the “Success” screen will show you the base earned points on the purchase – the single points value. Double Points will be added as two separate transactions in your “View Activity” screen.
- Do receipts expire?
  
  Yes. Receipts expire after 1 week, so be sure to scan your receipts within 7 days.
- What do I do if my receipt will not scan?
  
  Please select the “I’m having trouble scanning” option underneath the scan feature. This will allow you to manually enter the barcode number on your receipt.
- My receipt doesn’t have a barcode.
  
  This means the points from this receipt were automatically added to your account when you made your purchase. You can verify that your receipt has been added by selecting “More” then “View Activity.”
- Have I added the points from my receipt to my rewards balance?
  
  Verify that your receipt has been added by selecting “More” then “View Activity.”
- I’m receiving this error message when attempting to reset my password: Uh Oh! Sorry, there’s a problem… There seems to be an iss
  
  The error message you are receiving means that you used a social login option when you originally signed up for the Craving Credits rewards program, so please attempt to login with Facebook, Google, or Apple to access the app.
- How can I reset my password?
  
  Select “Forgot Password?” in the bottom right corner of your home screen. A reset link will be sent to the email associated with your Craving Credits account.
- I have not received the email verification to create my profile.
  
  Please email our team at [email protected]
- How do I change my email on my profile?
  
  Please email our team at [email protected]
- How do I edit my profile?
  
  Select “More” at the bottom right of the screen, then “Edit Profile.”
- I had points, but now I’m not seeing them. Where’d they go?
  
  You may have created a new account on accident. Select “More” at the bottom right of the screen, then “Edit profile” and check the email address associated with your account. If it’s a different email address than you previously used for your Craving Credits account, please reach out to [email protected] – we’ll help you consolidate your points on one account.
- How do I scan my receipt?
  
  Open your Craving Credits app and navigate to the “Scan” tab. Position the receipt’s barcode in the center of the scanner, and your points will be added to your account.
FranDev
- What are the minimum financial requirements to own a Chicken Salad Chick?
  
  The minimum financial requirements to own a Chicken Salad Chick are $250,000 liquid capital and $750,000 net worth per location.
- What is the total investment required to open a Chicken Salad Chick?
  
  The total investment necessary to begin operation of a Chicken Salad Chick restaurant is $742,300 to $950,300 for a restaurant developed in a non-Drive-Thru location and $762,300 to $980,300 for a restaurant developed in a Drive-Thru location. This does not include tenant improvement funds.
- What is the royalty fee?
  
  Franchise owners pay a royalty fee of five percent of each store’s gross revenue. This fee funds ongoing support to the franchise owners, including purchasing, operational support, systems and procedures updates, and training programs.
- Is there a marketing fee and, if so, what is it?
  
  The marketing fee is up to two percent of each store’s gross revenue, and it is used to support regional and national marketing, public relations, social media, and promotional efforts. Franchisees are required to spend a minimum of one percent of their local marketing on community efforts.
- What do I get when I pay my franchise fee?
  
  Franchise owners receive use of an array of proprietary material, including the brand standards manual, trademarks and recipes, operating manuals, and ten days of training for three people. We provide extensive marketing for your grand opening and bring trained staff to support you during the ten days surrounding your store opening. Additionally, we have a support team to assist with all aspects of the development phase.
- What are the franchise fees?
  
  Franchise Fee: $50,000 and a $10,000 grand opening marketing fee for the first restaurant. $45,000 and a $10,000 grand opening marketing fee for each additional restaurant secured under an Area Development Agreement. ($20,000 non-refundable deposit due upon signing the Area Development Agreement and $25,000 plus a $10,000 grand opening marketing fee, due upon execution of the franchise agreement for each additional restaurant.)
- Are we the right fit for each other?
  
  We are currently seeking community-minded individuals with an entrepreneurial spirit who possess high energy and enthusiasm about our brand, as well as marketing skills and the ability to manage a strong team. Restaurant experience is preferred. If you have the desire to own and manage your own restaurant under the guidance of our franchised concept, then the Chick just might be the right fit!